國際配送須知 International Shipping
Please note that because of COVID-19, the flight departed from Taiwan may be affected. So it may take longer time to deliver. We will inform you about flight information once we get notice from ChungHwa Post.
*To some destinations, the postal service is suspended. We will arrange shipment by UPS or DHL. The postal service is only available for the below countries: France, Germany, the Netherlands, Belgium, Switzerland, Sweden, Czech Republic, Poland, Denmark, Norway, Italy, Spain, Austria, Slovakia, Lithuania and Ukraine.
Track you package: https://www.17track.net/en
Please help provide recipient information, including correct name, address, email and local phone number to ensure successful delivery.
3. 若因收件資訊錯誤(例如收件人、電話、地址錯誤等)，而無法配送，將不退回運費，商品將退回到DLIC TEA，來回運費由購買者負擔，DLIC TEA 將退回購買之商品金額。若商品因收件資訊滯留海外，將無法退回商品總額。
If the delivery is not successful because of unclear recipient information, the delivery fee will not refundable and you have to pay return shipping fee. We will refund when we receive the returned goods (not including the delivery fee). However, if we do not receive the goods, we would not be able to refund you. If the goods we received is damaged, you may not get a full refund.
If you are not available to accept delivery of your shipment, your courier may leave you a delivery attempt notice or contact you directly for the next delivery.
According to tax law in Taiwan, if customers request to ship the goods overseas, we will provide commercial invoice as the receipt. The packing list is also attached in the parcel.
The return and refund service is not provided for overseas orders. If you received a damaged, defective, or incorrect item, please contact us in 7 days.
Orders shipped outside of Taiwan may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. If the recipient refuses the delivery of the order due to additional charges, and the shipment is to be returned or destroyed, the recipient must be responsible for the loss.
Customers from EU, you may have to pay VAT even though the value is below EUR 150.
|國家/地區 Country/Region||最低進口免稅額 De minimis value|
|美國 USA||USD 800|
|澳大利亞 Australia||AUD 1,000|
|香港、澳門 HK, Macao||自由貿易港口，進出口皆無須繳付關稅。N/A|
|新加坡 Singapore||SGD 400|
|馬來西亞 Malaysia||MYR 500|
|日本 Japan||JPY 10,000|
|英國 UK||EUR 150|
|中國 China||RMB 800*|
|南韓 South Korea||USD 150|
Limit 2 kg for tea.
8. Processing/Delivery Time 出貨處理/送達時間
Processing Time: 1-2 business day(s)
Delivery time may delay because of COVID-19.
|Courier 運送業者||Area 地區||Delivery Time 運送時間*|
|SF Express 順豐||China 中國||3-21 days|
|SF Express 順豐||HongKong, Macau 港澳||2-7 days|
|Air Parcel of Postal Service 郵局包裹||Japan, Korea 日本、韓國||5-14 days|
Air Parcel of Postal Service 郵局包裹
Air Parcel of Postal Service 郵局包裹
|USA 美國||7-21 days|
|EMS||South Asia 東南亞||3-14 days|
|EMS||Australia, New Zealand|
|EMS||Canada 加拿大||5-14 days|
|EMS||Europe 歐洲**||5-21 days|
*Business days 工作日
Due to COVID-19, the postal service is only available for the below countries: France, Germany, the Netherlands, Belgium, Switzerland, Sweden, Czech Republic, Poland, Denmark, Norway, Italy, Spain, Austria, Slovakia, Lithuania and Ukraine.
If you have vpost account, we can ship to the warehouse where vpost sets up in Taiwan. Don't forget to provide your vpost account number.