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國際配送須知 International Shipping

1. 因為疫情,航班大幅縮減影響,郵遞時效皆有所延誤,投遞時間延長,請多加利用郵件追蹤查詢最新動態,造成不便請見諒。我們也會通知您最新航班出口狀況。

Please note that because of COVID-19, the flight departed from Taiwan may be affected. So it may take longer time to deliver. We will inform you about flight information once we get notice from ChungHwa Post.

*部分國家目前郵政系統暫停配送,將改用UPS/DHL出貨。歐洲國家可經郵務系統配送地區有:法國、荷蘭、德國、比利時、瑞士、瑞典、捷克、波蘭、丹麥、挪威、義大利、西班牙、奧地利、斯洛伐克、立陶宛與烏克蘭。

*To some destinations, the postal service is suspended. We will arrange shipment by UPS or DHL. The postal service is only available for the below countries: France, Germany, the Netherlands, Belgium, Switzerland, Sweden, Czech Republic, Poland, Denmark, Norway, Italy, Spain, Austria, Slovakia, Lithuania and Ukraine. 

追蹤包裹:https://www.17track.net/zh-hk

Track you package: https://www.17track.net/en

2. 為確保送件順利,請協助提供英文姓名、完整的英文收件地址、E-MAIL、當地連絡電話。

Please help provide recipient information, including correct name, address, email and local phone number to ensure successful delivery.

3. 若因收件資訊錯誤(例如收件人、電話、地址錯誤等),而無法配送,將不退回運費,商品將退回到DLIC TEA,來回運費由購買者負擔,DLIC TEA 將退回購買之商品金額。若商品因收件資訊滯留海外,將無法退回商品總額。

If the delivery is not successful because of unclear recipient information, the delivery fee will not refundable and you have to pay return shipping fee. We will refund when we receive the returned goods (not including the delivery fee). However, if we do not receive the goods, we would not be able to refund you. If the goods we received is damaged, you may not get a full refund.

4. 若因無人認領之情況導致包裹被退回,客服將會與收件人聯繫確認正確收件地址,並再配送一次。

If you are not available to accept delivery of your shipment, your courier may leave you a delivery attempt notice or contact you directly for the next delivery.

5. 根據中華民國營業稅法規定,海外地區購物(即銷貨到海外地區)屬免稅性質,出貨單或商業發票視同購買憑証,無需另外開立中華民國發票。

According to tax law in Taiwan, if customers request to ship the goods overseas, we will provide commercial invoice as the receipt. The packing list is also attached in the parcel. 

6. 寄送海外之訂單,並不提供退換貨服務。若收到有瑕疵的商品,請在收貨7天內聯絡我們。

The return and refund service is not provided for overseas orders. If you received a damaged, defective, or incorrect item, please contact us in 7 days.

7. 各國可能依進口關稅規定,核定貨物是否需要繳交關稅、消費稅。當商品受到抽檢,其費用將由收件人負擔。若收件人不願取貨,相關費用或貨件遭銷毀、退回之損失,亦由訂購人自行負擔。

Orders shipped outside of Taiwan may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. If the recipient refuses the delivery of the order due to additional charges, and the shipment is to be returned or destroyed, the recipient must be responsible for the loss.

國家/地區 Country/Region最低進口免稅額 De minimis value 
美國 USAUSD 800
澳大利亞 AustraliaAUD 1,000
香港、澳門 HK, Macau自由貿易港口,進出口皆無須繳付關稅。N/A
新加坡 Singapore SGD 400
馬來西亞 MalaysiaMYR 500
日本 JapanJPY 10,000
歐盟 EUEUR 150
英國 UKEUR 150
中國 ChinaRMB 800*
南韓 South KoreaUSD 150


*茶葉進口限額2公斤。Limit 2 kg for tea.

8. Processing/Delivery Time 出貨處理/送達時間

Processing Time: 1-2 business day(s)
處理時間:需1-2天工作日。

Delivery time may delay because of COVID-19.
送達時間因疫情影響而延誤。

Courier 運送業者Area 地區Delivery Time 運送時間*
SF Express 順豐China 中國3-21 days
SF Express 順豐HongKong, Macau 港澳2-7 days
Air Parcel of Postal Service 郵局包裹Japan, Korea 日本、韓國5-14 days
Air Parcel of Postal Service 郵局包裹
Malaysia、Singapore# 
馬來西亞、新加坡#
5-21 days
Air Parcel of Postal Service 郵局包裹
USA 美國7-21 days
EMSSouth Asia 東南亞3-14 days
EMSAustralia, New Zealand
澳洲、紐西蘭
3-14 days
EMSCanada 加拿大5-14 days
EMSEurope 歐洲**5-21 days


*Business days 工作日

**因為新冠肺炎,目前郵務系統國際包裹可送達國家僅有:法國、荷蘭、德國、比利時、瑞士、瑞典、捷克、波蘭、丹麥、挪威、義大利、西班牙、奧地利、斯洛伐克、立陶宛與烏克蘭。

Due to COVID-19, the postal service is only available for the below countries: France, Germany, the Netherlands, Belgium, Switzerland, Sweden, Czech Republic, Poland, Denmark, Norway, Italy, Spain, Austria, Slovakia, Lithuania and Ukraine. 

#Vpost

若您有vpost帳號,也可以選擇出貨到位在台灣的vpost集貨倉,並在訂單中寫明您的Vpost帳號,以利倉庫收貨與後續運送。

If you have vpost account, we can ship to the warehouse where vpost sets up in Taiwan. Don't forget to provide your vpost account number.

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