updated: 2023/05/03
國際配送須知 International Shipping
快速連結：
台灣連續假期、週末與國定假日將暫停出貨，但照常接單。國定假日與連續假期依照行政院人事行政處公布為主。
No shipping during holidays and weekends. For exact dates, please refer:
https://www.dlictea.com/blogs/blog/2023holidays
1. 因為疫情，航班大幅縮減影響，郵遞時效皆有所延誤，投遞時間延長，請多加利用郵件追蹤查詢最新動態，造成不便請見諒。
Please note that because of COVID-19, the flight departed from Taiwan may be affected. So it may take longer time to deliver.
*部分國家目前郵政系統暫停配送。郵政系統可收件國家以中華郵政公告為主。
*To some destinations, the postal service is suspended.
追蹤包裹：https://www.17track.net/zh-hk
Track you package: https://www.17track.net/en
2. 為確保送件順利，請協助提供英文姓名、完整的英文收件地址、E-MAIL、當地連絡電話。若配送地區在中港澳日，則可以提供漢字版地址。
Please help provide recipient information, including correct name, address, email and local phone number to ensure successful delivery.
3. 若因收件資訊錯誤(例如收件人、電話、地址錯誤等)，而無法配送，將不退回運費，商品將退回到DLIC TEA，來回運費由購買者負擔，DLIC TEA 將退回購買之商品金額。若商品因收件資訊滯留海外，將無法退回商品總額。
If the delivery is not successful because of unclear recipient information, the delivery fee will not refundable and you have to pay return shipping fee. We will refund when we receive the returned goods (not including the delivery fee). However, if we do not receive the goods, we would not be able to refund you. If the goods we received is damaged, you may not get a full refund.
4. 若因無人認領之情況導致包裹被退回，客服將會與收件人聯繫確認正確收件地址，並再配送一次，運費則由收件人負擔。
If you are not available to accept delivery of your shipment, your courier may leave you a delivery attempt notice or contact you directly for the next delivery. The recipient should pay for the shipping fee.
5. 根據中華民國營業稅法規定，海外地區購物（即銷貨到海外地區）屬免稅性質，出貨單或商業發票視同購買憑証，無需另外開立中華民國發票。
According to tax law in Taiwan, if customers request to ship the goods overseas, we will provide commercial invoice as the receipt. The packing list is also attached in the parcel.
6. 請注意，寄送海外之訂單，並不提供退換貨服務與退款服務。
The return and refund service is not provided for overseas orders.
7. 各國可能依進口關稅規定，核定貨物是否需要繳交關稅、消費稅。當商品受到抽檢，其費用將由收件人負擔。若收件人不願取貨，相關費用或貨件遭銷毀、退回之損失，亦由訂購人自行負擔。海關查驗可能1-2天內完成，也有可能需耗費幾週，依各國海關規定。若因為海關查驗而導致包裹延誤送達，非DLIC TEA 責任，將不重新寄送也不退款。
Orders shipped outside of Taiwan may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. If the recipient refuses the delivery of the order due to additional charges, and the shipment is to be returned or destroyed, the recipient must be responsible for the loss. The customs clearance may take 1-2 days sometimes a few weeks, it varies in countries.
If your package is delivered later than expected due to customs clearance, it is not DLIC TEA's resposibility and DLIC TEA won't refund.
為因應2021年7月歐盟海外進口包裹規定，若收貨地址為在歐盟地區，150歐元以下貨物將被徵稅。
Customers from EU, you may have to pay VAT even though the value is below EUR 150.
| 國家/地區 Country/Region | 最低進口免稅額 De minimis value |
| 美國 USA | USD 800 |
| 加拿大 Canada | CAD 150 |
| 澳大利亞 Australia | AUD 1,000 |
| 香港、澳門 HK, Macao | 自由貿易港口，進出口皆無須繳付關稅。N/A |
| 新加坡 Singapore | SGD 400 |
| 馬來西亞 Malaysia | MYR 500 |
| 日本 Japan | JPY 10,000* |
| 英國 UK | EUR 150 |
| 中國 China | RMB 800* |
| 南韓 South Korea | USD 150 |
| 越南 Vietnam | VND 1,000,000 |
| 泰國 Thailand | THB 1,500 |
*茶葉進口限額2公斤，超過2公斤須作正式報關。
Limit 2 kg for tea. If it is over 2kg, the formal custom clearance is necessary.
8. Processing/Delivery Time 出貨處理/送達時間
Processing Time: 1-2 business day(s)
處理時間：需1-2天工作日。
Delivery time may delay because of COVID-19.
送達時間因疫情影響而延誤。
| Courier 運送業者 | Area 地區 | Delivery Time 運送時間* |
| SF Express 順豐 | China 中國 | 3-21 days |
| SF Express 順豐 | HongKong, Macau 港澳 | 2-7 days |
| 國際e小包 ePacket | Japan, Korea 日本、韓國 | 5-14 days |
國際e小包 ePacket | UK, FR, DE, DK, PO, NO, NL 英國、法國、德國、挪威、丹麥、波蘭、荷蘭 | 5-21 days |
Air Parcel of Postal Service 郵局包裹 | ES, SK, ,AT, FI, LTU, CH, SE 西班牙、斯洛伐克、奧地利、芬蘭、立陶宛、瑞士、瑞典 | 5-21 days |
國際e小包 ePacket | TH, VN, MY, SG# 泰越馬、新加坡# | 5-21 days |
Air Parcel of Postal Service 郵局包裹 | USA 美國 | 7-21 days |
| 國際e小包 ePacket | Australia, New Zealand 澳洲、紐西蘭 | 7-21 days |
| 國際e小包 ePacket | Canada 加拿大 | 7-21 days |
| EMS | South Asia 東南亞@ | 3-14 days |
Air Parcel of Postal Service 郵局包裹 | BE, CZ and IT. 比利時、捷克與義大利 | 7-21 days |
| Registered Small Packet 國際掛號小包 | IE 愛爾蘭 | 7-21 days |
*Business days 工作日
#Vpost
若您有vpost帳號，也可以選擇出貨到位在台灣的vpost集貨倉，並在訂單中寫明您的Vpost帳號，以利倉庫收貨與後續運送。
If you have vpost account, we can ship to the warehouse where vpost sets up in Taiwan. Don't forget to provide your vpost account number.
@ 東南亞 South Asia: 孟加拉、印尼、菲律賓。Bangladesh, Indonesia and Philippine.
8. 運費 Shipping Fee
We only charge shipping fee for fixed rate. 運費只收取固定基本費。
| Courier 運送業者 | Area 地區 | Shipping Cost運費 |
| 郵局/超商 | 台澎金馬 | NTD 70 |
| SF Express 順豐 | China, HongKong, Macau 中港澳 | NTD 200 |
國際e小包 ePacket | Japan, South Korea 日本、韓國 | NTD 250 |
國際e小包 ePacket | UK, FR, DE, DK, PO, NO, NL 英國、法國、德國、挪威、丹麥、波蘭、荷蘭 | NTD 330 |
國際e小包 ePacket | TH, VN, MY, SG# 泰越馬、新加坡# | NTD 250 |
| Air Parcel of Postal Service 郵局包裹 | Spain, Slovakia, Austria. 西班牙、斯洛伐克、奧地利 | NTD 550 |
| Air Parcel of Postal Service 郵局包裹 | Finland, Lithuania, Swiss, Sweden 芬蘭、立陶宛、瑞士、瑞典 | NTD 720 |
| Air Parcel of Postal Service 郵局包裹 | USA 美國 | NTD 605 |
| 國際e小包 ePacket | Australia, New Zealand | NTD 450 |
| 國際e小包 ePacket | Canada 加拿大 | NTD 500 |
| EMS | South Asia 東南亞@ | NTD 750 |
Air Parcel of Postal Service 郵局包裹 | Belgium, Czech, Italy. 比利時、捷克與義大利。 | NTD 700 |
| Registered Small Packet 國際掛號小包 | IE 愛爾蘭 | NTD 325 |
- 若使用Vpost出貨，目的地視為台灣，訂單金額滿NTD999(含)，即享免運。訂單金額未達NTD999元，須支付運費NTD70。
- If you use Vpost service, the destination is view as Taiwan. Free shipping for spending over NTD 999 (inclusive); otherwise, the shipping fee is NTD 70.
@ 東南亞 South Asia: 孟加拉、印尼、菲律賓。Bangladesh, Indonesia and Philippine.
